Support

Customer Service

Congratulations on purchasing a B.C. Rich Guitar! Please view our warranty information first before contacting B.C. Rich Customer Service.

If you need to speak to a B.C. Rich Customer Service Representative, please contact Customer Service at 1-859-817-7103 or email cs@hansermg.com.

Hours of Operation

Monday - Thursday, 9:00 a.m. to 6:00 p.m., Friday 9:00 a.m. to 5:00 p.m. USA Eastern Standard Time (EST)

THE CUSTOMER SERVICE AND WARRANTY INFORMATION LISTED ON THIS WEB SITE APPLIES TO UNITED STATES CUSTOMERS ONLY. FOR CUSTOMERS OUTSIDE THE UNITED STATES, PLEASE CONTACT YOUR B.C. RICH DISTRIBUTOR.

B.C. Rich Support

USA Service Centers

Not all authorized service centers are equipped to handle every type of service issue. Customers are advised to call first and verify that the service center can address your specific repair needs.

Search results are displayed by State. Choose your State from the drop down listing. You may expand your search by choosing an adjacent State.

For Customers Outside The USA

The B.C. Rich Dealer from whom the product was purchased should be your first point of contact, should service be required. In the event that you have moved or are out of the area where the product was originally purchased, please contact a Service Center local to your location.

Search for a Service Center