B.C. Rich Custom Shop Purchase Terms

Terms/Conditions of Purchase for Custom Shop Guitars
We added this page to the website to try to answer many of the questions that you may have about how we go through the build process, and beyond that to when you have received your completed guitar. Please look the information over and contact us with any questions. We look forward to working with you to build your dream guitar. It's a fun process, though sometimes you'll swear the wait is going to kill you!

Delivery
Currently, our lead time to delivery is 6 to 8 months. Supply availability, or other uncontrollable kinks in the build process can move this time frame either way which requires occasional changes to planned delivery dates.

Instruments Available Without Waiting
Most of our instruments are "made to order" but there are rare times when BC Rich does have a few handcrafted models in stock. Have your dealer check with our product specialist to see if we have an instrument that needs a good home.

Ordering Terms and Conditions and the Payment Process

All B.C. Rich Handcrafted Guitars must be ordered through an Authorized B.C. Rich Handcrafted Dealer. We do not sell direct.

Changes to Your Order
You are welcome to change the configuration of your order up until the point that the guitar goes into production. If you have reserved a premium set of wood and decide at production start not to use that wood set, a restocking fee of 5% will apply.

Shipping/Pickup
All orders are shipped from the Custom Shop fully insured via UPS Ground, unless other arrangements have been made. We require that all items shipped to us, and shipped from our shop, regardless of carrier, be fully insured during transit. We do not accept liability for items that are sent to us uninsured.

Satisfaction with Your New Guitar

Cancellation Policy
Orders can not be cancelled once the build process has begun. The build process begins when your signed quote sheet is received by us.

Warranty
B.C. Rich Handcrafted Guitars are warranted for life to be free of defects in workmanship from the date of purchase. B.C. Rich will repair or replace, at our option, any B.C. Rich Handcrafted Guitar which is found to be defective. This warranty is extended to the original purchaser only and is not transferable to any subsequent owners and is subject to the limitations set forth below:

Warranty Limitations:

1. Instruments that have been modified after shipping from the place of manufacture;
2. Instruments whose serial numbers have been altered or removed;
3. Instruments that have been subjected to extremes of humidity or temperature
4. Normal wear or natural cracking of wood or shrinkage of finish;
5. Instruments that have been damaged due to misuse, neglect, or accident;
6. Normal wear and tear to serviceable parts such as strings, bridges, tuning gears, frets;
7. Claims from or by anyone other than the original purchaser.

B.C. Rich Guitars reserves the right to use materials regularly utilized or available at the time of repair in the event that original materials are no longer available.

This is the sole warranty of B.C. Rich Guitars. No other written, oral, express or implied warranties including the merchantability and fitness for a particular purpose apply.

Repair Notes
If you are having a problem with your guitar, or have damaged it, please contact us immediately (and first!). We will discuss whatever is going on with the guitar and make a decision on the best way to resolve the problem. We have a number of authorized repair persons across the country, so there may be no need to send the guitar back to our shop.

Humidity & Temperature: How They Affect Guitars

If you live in an area that is extremely humid or very arid, or one that is often changing from very wet to very dry, or hot to cold, you will need to take special measures to insure the well being of your guitar. You can read more about caring for your B.C. Rich guitar or bass and humidity here.

We are happy to discuss with you at length, the care of your guitar. Please contact us for more information.